Terms and Conditions
By Moonlight
Reservations
At the time of making a reservation, By Moonlight will request a valid credit card to secure the accommodation.
By providing credit card details, guests authorise By Moonlight to charge the cost of their accommodation to the valid credit card. If applicable, extras purchased by the guests will be charged on check-out.
By Moonlight will endeavour to provide the requested accommodation but reserves the right to refuse requests for bookings.
Accommodation
Rates are based on two guests, per night, with additional guests charged per person, per night. Maximum occupancy is four (including children).
Check in time is 3pm.
Identification and a valid credit card must be presented on check-in.
Free WiFi is available to guests for reasonable use. We do not support the download or streaming of large-sized files (movies, gaming etc.)
Check out time is 11am.
On departure, the accommodation must be left in a clean and tidy condition.
You must notify us immediately of any damages or breakages. By Moonlight reserves the right to charge additional fees, from the valid credit card provided, for any loss or damage to the accommodation or furnishings during your stay.
There is strictly NO SMOKING permitted inside the accommodation. Please smoke outside, with the door closed, and dispose of cigarette butts thoughtfully. Smoking inside of the accommodation is considered damage and will incur cleaning and sanitising fees.
Please respect the sensitive nature of our surroundings and keep noise to a minimum, for the comfort of other guests.
We are unable to accommodate pets.
Cancellation
Circumstances may arise where you need to cancel your reservation.
A minimum of 7 days notice is required for cancellations. Inside this period, a 100% cancellation fee will apply.
Guest’s Property
Vehicles and other property of the guest shall be the risk of the guest at all times. By Moonlight accepts no responsibility for any damage or loss of guest’s property.
Catastrophic Fire Danger Days
A Fire Danger Rating of Catastrophic is the highest level of rating in Victoria. It signifies the worst conditions for grassfires and bushfires. Catastrophic ratings are only called for days of extraordinary and extremely dangerous conditions. www.cfa.vic.gov.au
In the event of a Catastrophic Fire Danger day being declared for our region, By Moonlight will be closed.
Guests in-house will be advised to vacate their accommodation the evening before the Catastrophic day.
Guests due to check-in on the Catastrophic day will be notified that their accommodation will not be available and By Moonlight will be closed.
In-house guests and guests due to arrive on the Catastrophic day will be issued with a credit voucher for a future stay, or a refund equal in value to the balance of their stay.